What’s Old is New – Social Media Back In The Golden Age of Advertising
Really interesting Harvard Business Review article showing how the basic premise of social networking’s value to marketing was outlined over five decades ago. The author shares how Ernest Dichter, considered a major player in motivational research in the 60′s, conducted a study about word of mouth advertising. He noted how companies should gather customer feedback, engage rather than just talk at their audience, and use dialog to move customers to buy. Sound familiar?